Oct 1st Meeting with Toni Newman ‘The Innovation Catalyst’

Attract, Keep and Engage More Customers More Often

and Afternoon Bonus Session with Toni

Note: Pre-registration & discount deadline midnight Thursday Sept 29

Attract, Keep and Engage More Customers More Often

How to use customer experience innovation to drive radical growth in your speaking business

Why you?  No really… why you?  Why should your perfect customers hire you? Why you and not the speaker down the street or the trainer one province over or for that matter, the expert just like you who lives several continents away?

Every day our clients are looking for new and better reasons to do or continue to do business with us.  If we can't provide them with those reasons; if we aren't clear on how to continually create, provide and demonstrate our value to those clients, they WILL go elsewhere.  In fact for some of you, they may already have.

This high content, results focused session is designed to introduce you to a highly unique and incredibly powerful three-step approach to customer engagement that will help you drive radical growth in your business.

If you are looking for a predictable, traditional session on how to create incremental growth in your "speaking" business”, then this session is DEFINITELY NOT FOR YOU.

However, if you are ready to discover a proven process designed to help you attract, keep and engage more customers more often so that you can drive exponential growth in your business, then this session was designed just for you.

Part One:  Morning session Program Highlights

• Why being better isn’t good enough anymore
• What’s the only question that your clients are really asking when they think about hiring you
• Two types of thinkers – which one are you?
• Why every business owner should own a bright red ladder
• What three tasks you should be focused on more than any others if you really want to grow your business
• Why getting stuck in the men’s bathroom was the best thing that ever happened to me
• Customer Touchpoint Innovation™ and how it can help you drive radical growth in your business
• Discover Unexpected Encounters™ - How to create Innovative Customer Experiences that are strategically crafted to attract, keep and engage more customers so that you can grown your business!
• What monkeys know that most of us don’t want to admit.

This session will help you:

• Gain a better understanding of the unique value that you bring to the marketplace
• Think differently about how to differentiate yourself from your competition
• Use customer experience innovation to drive customer engagement and radical business growth.

Visit Toni's website

Part Two:  Bonus session

In this highly interactive and hands on session you will have the opportunity to put the formula from Toni’s morning session into practice as she shows you how to identify (Did you know that there are over 50 Customer Touchpoints in any business?), prioritize (Learn why not all Customer Touchpoints are created equal) and create an Unexpected Encounter™ opportunity for your speaking business.  Attract, Keep and Engage More Customers More Often.  Grow your business.

By attending this session you will learn how to:

• Identify and prioritize the top 10 Touchpoint Opportunities in your business model
• Transform Touchpoint Opportunities into Unexpected Encounters™ - Innovative Customer Experiences that are strategically crafted to help you attract, keep and engage more customers more often so that you can grow your business.

Toni Newman, BIO Five-time award winning business owner Toni Newman is passionate about helping you to grow your business.

A highly sought after business speaker and Innovation Catalyst, Toni has an uncanny ability to help her clients turn inspiration into innovation and ideas into results.

No one… simply no one… can match Toni’s uniquely integrated approach to customer experience innovation and both she and her clients have the results to prove it.   Her powerful and passionate message, supported by practical tools and techniques, applies to businesses of all sizes and across all sectors.

Fluent in both English and French, Toni travels extensively working with leaders who are committed to change and ready for results.  Her approach is quite simply a breath a fresh air.  Entertaining and highly knowledgeable, authentic and exceptionally relevant, Toni brings a uniquely powerful mix of proven strategies, extraordinary creativity and real world business insight to the platform. 

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Please RSVP or preregister for this event (so you can save money & we can plan for numbers)

Afternoon bonus session must be preregistered or paid at the door before the end of morning break.

Morning is free to CAPS members who pre-register

Please note: Coffee will be on at 8:00AM and our morning Business Development Workshop will start promptly at 8:45AM.

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